Client Endorsements

"We launched an ambitious transformation programme and we wanted to understand our current bench strength, skills we would need in the future and how we could help our people get there. Mind The Gap provided an integral development framework to align to quarterly check-ins, career aspirations with concrete upskilling. We fundamentally believe that the skills that got us to the jobs we have now, are not going to be the ones that take us into the future. It just works, we continue to adapt it and grow. We've seen an uplift in employee engagement, eNPS and retention and would highly recommend Mind The Gap."

Chief Operating Officer (Leading ASX Listed Communications Company)

"We operate in an environment where digitisation and new technologies are constantly changing the way we work and our customer's expectations of us. As a result, the skills and capabilities we need to do our job in the future will be different to those we have and use today. To remain relevant in the workplace we each must invest in our personal development and being a lifelong learner. The Skills Growth Indicator tool by Mind The Gap Consulting assisted in identifying the skills we required for our continued success. The tool is now used as a common part of our people's quarterly check-in conversations with their managers and as an input into forming each persons development plans."

General Manager - Transformation & Digitisation (Industry Leading Telecommunications Provider)

"Mind The Gap provided clarity on staff's capabilities against industry benchmarks and the ability to track how this evolves and develops over time. Staff are using the tools daily, we leverage the skill sets and reports each quarter in review and planning as part of our staff's ongoing development. Mindset and ways of working was a great fit, flexibility to work with us and deliver a great set out outcomes for our Future State Program."

Program Director - Future State (ASX Listed International Telecommunications Company)

"From the moment Sam starting working with our business he had us engaged and gave us the confidence he had the expertise we needed to be successful to develop a new Competency Management Framework. For the project to be successful, multiple stakeholders across the business were engaged which Sam showed structure, persistence and patience in taking people on the journey and facilitating the change management process. Sam’s experience built a strong foundation for the project to hold confidence in his recommendations as they were backed by factual studies and a deep understanding of exactly what our business needs were. Sam is articulate, professional and highly experienced in his field."

Training Advisor (Railway Organisation)

"Sam worked to assist us with a review and update of our Competency Management System. As an engineering consultancy business, these competencies are quite complex and multifaceted. Sam’s ability to engage with stakeholders of all levels, understand the business requirements and the complex nature of the technical competencies was key to the success. Sam is well experienced and has a strong passion for developing capability management systems that align to individual business requirements"

People & Culture Manager (Global Engineering & Consulting Group)

"The highlight of Mind The Gap for us is the ability to gain a snap shot of our staff's capabilities and skills and then to see how our staff have developed through the lifecycle of their development plan. We have been able to provide clear learning pathways for our people and we can also see their capability uplift. Thanks for your support and commitment to ensure the rollout and ongoing development of our staff both for the individual but also across our business."

National Training Manager (ASX Listed International Telecommunications Company)

"We needed a tool and process to identify the critical skills and competencies required of our people in their specific roles for both the present and the future to achieve our business targets. Mind The Gap Consulting has the appropriate skills, capability, flexibility and alignment in approach which made them a good choice."

General Manager - Transformation & Digitisation (Industry Leading Telecommunications Provider)

"Sam's ability to design and develop a unique competency framework for the Australian rail industry was most impressive as he drew on his deep experience from other industries. He was able to think outside the box to provide creative solutions to challenges. The new framework will reduce time and complexity to obtain competencies and thus reduce significant business and customer costs. Sam has been great to work with and was a huge asset to our team given his professionalism and unique skill-set. Without him we would not have been able to deliver such high quality outcomes and meet the project deliverables."

Senior Project Manager (Global Consulting & Engineering Business)

"We use the Skills Growth Indicator tool to help identify strengths, interests and opportunities for our staff's personal development and growth. The capability and skills framework details both the competencies and skills needed for today and in the future as our technology changes to meet business needs. The outputs were then used to facilitate a richer conversation between staff members and their manager, who will be able to use the information to guide on development opportunities that are available within Vocus whether it was on the job training, coaching and mentoring or formal learning."

General Manager - Transformation & Digitisation (Industry Leading Telecommunications Provider)

"We engaged Mind The Gap as we needed to future proof our work force and ensure they had the skills and capability to support the business in the next 3 - 5 years. Sam took everyone on the journey from a change management and ways of working point of view ensuring everyone was involved and kept up to date. We have implemented the recommended capability build pathways into employees learning development plans. Leaders and employees have open conversations about training needs and future ambitions."

Learning & Development Manager (National Telecommunications Provider)

"Mind The Gap helped us to identify and assess the current skills of our workforce and design a learning tool to progress the L&D posture of our employees so that we could keep track of our progress for the skills we need for the future. It was important the solution could be customised to our vision, strategy and values and also easy to implement and use. Our workforce are investing more time in their days in developing their skills and having conversations around their development needs. This aligns with our goal of creating a performance driven culture. If your company needs to put some structure around understanding the skills of their workforce and how to utilise this to it's best potential, and also plan for the future, then I absolutely recommend it. Mind The Gap are absolutely worth the investment."

Senior People & Culture Business Partner (ASX Listed International Telecommunications Company)

"We engaged Mind The Gap to understand the development needs of our staff to ensure they would be ready for future requirements of the business. Organisational, leadership and technical capabilities were designed for the first time and are now embedded in our people practices for how we buy, build and borrow key capabilities to enable our Vision and business strategy. The change management expertise to lead this project was excellent, tools used were user friendly and tailored well to our needs."

Head of People & Culture (Industry Leading Telecommunications Provider)

"We initially had a complex and inefficient competency process and pathways. Mind The Gap were flexibility and agile to meet our needs with a desire to listen to what was required and adapt solutions."

General Manager - Rail Infrastructure (Global Transport Consulting Business)

"Sam worked with us to re-design our Competency Management System towards the end of 2019 and quickly understood what we required and delivered a simple solution to met the needs of our business. Sam then drove the initial work through with our team to ensure we had a compliant system. The process was thorough and well documented and has since been applied to our wider Australian business. The work has ensured we can easily manage all staff competencies within a defined competency matrix and supporting competency guide. Sam set us up with all the tools required to operate as a business after the completion of the initial scope of works. It was great to work with Sam and he delivered a thoroughly professional service!."

Associate Director - Project & Program Management (International Rail Consultancy)

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