Annual Cost to Replace Lost Talent — Eliminated
Vocus — $80M cloud migration transformation
Co-created a Future Capabilities Framework and conducted a full capability review across Infrastructure & Operations to determine proficiency strengths, development opportunities, motivation, and workforce gaps. Baselined organisational, leadership, and technical capability areas. Curated 1,200+ courses for anywhere/anytime learning. Built career path tools to address attrition and attraction challenges. Established an I&O Academy as a capability building Centre of Excellence.
Attrition Decrease — Rolling 12-Month Average
Measurable shifts in retention, engagement, and capability
$272 ROI per employee. 8% increase in employee engagement score. 1,200+ curated learning courses
available. Divisional, team, and individual proficiency gap results informing Build, Buy, and Borrow workforce
decisions. Targeted individual development plans replacing generic training catalogues.
"We launched an ambitious transformation program and we wanted to understand our current bench strength, skills we would need in the future and how we could help our people get there. Mind The Gap provided an integral development framework to align to quarterly check-ins, career aspirations. We've seen an uplift in employee engagement, eNPS and retention and would highly recommend Mind The Gap."
Ellie Sweeney, Chief Executive Officer — Vocus