Our case studies

Leadership development, team performance, and capability programs — designed around evidence, measured by outcomes.
83
LEADERS COMPLETED
89%
FACILITATOR SCORE
92%
WOULD RECOMMEND
WATER NSW
How we designed and delivered a leadership development program for 83 leaders at Water NSW — achieving an 89% facilitator satisfaction score and a 92% participant recommendation rate.
543
LEADERS AND TEAM MEMBERS COMPLETED THE PROGRAM
$5.9m
SAVED IF EVERY PARTICIPANT HAD ONLY ONE CRUCIAL CONVERSATION RATHER THAN ABANDONING
+11%
INCREASE IN 'GRIEVANCE HANDLING' PMES ENGAGEMENT RESULTS (2022)
Transport for NSW
How we built team effectiveness across 600 people and two newly formed branches during Australia's largest ever infrastructure program — delivering $5.9m in saved conversations and measurable lifts in engagement, satisfaction, and retention.
771
TOTAL WORKFORCE POPULATION
2.4%
DECREASE IN ATTRITION (12 MONTH ROLLING AVERAGE)
8%
OVERALL INCREASE IN 2022 ENGAGEMENT SCORE (ROLLING 12 MONTH AVERAGE)
VOCUS
How we built a Future Capabilities Framework across 771 employees that cut attrition by 2.4%, lifted engagement by 8%, and saved $427k in direct hiring costs — while giving every person a clear career pathway.
50
EMPLOYEES PLANNED TO COMPLETE BOTH MODULES (JUNE 2024)
98%
OVERALL LEVEL OF SATISFACTION WITH THE CLASSROOM EXPERIENCE
96%
AVERAGE OVERALL FACILITATOR SCORE
John Holland
How we designed and delivered a customised sustainability training program for 5,000 employees across one of Australia's largest building and infrastructure companies — achieving 98% classroom satisfaction and $153 ROI per employee.
248
LEADERS AND TEAM MEMBERS COMPLETED THE MODULE
43
Five Behaviours Individual development report debriefs completed (PEOPLE LEADERS ONly)
+5%
INCREASE IN EMPLOYEE ENGAGEMENT SCORE (2025)
Australian Institute of Company Directors
How we helped AICD build team effectiveness across 248 leaders during a $30m digital transformation — lifting engagement, trust, and pride scores in under 18 months.

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We acknowledge the traditional custodians of all the various lands on which we work and gather. We recognise and celebrate the diversity of Aboriginal Peoples and their ongoing cultures and connections to lands and waters across Australia.