Sydney Metro

Respectful Behaviours

Respect @ Transport: Positive Duty Program

Building a Psychologically Safe Workplace: How Mind The Gap Delivered a Respectful Behaviours Program for Sydney Metro.
1,856
Participants completed the program
97%
Participants felt confident to provide support to a colleague experiencing BDH behaviours
92%
Leaders felt confident supporting an employee experiencing BDH behaviours
91%
Leaders felt confident in responding to employees who demonstrated BDH behaviours
88%
Participants felt confident in seeking support if they experienced BDH behaviours
THE ENGAGEMENT

From compliance risk to confident capability.

Psychosocial risks and hazards isn't just a

Business Problem

Transport for NSW is delivering an unprecedented $72.2b investment into a truly game-changing Future Transport strategy across NSW. The nation’s largest ever infrastructure program has resulted in a complete organisational redesign of the Transport Cluster with new Branch’s and Leadership teams coming together for the first time, resulting in a number of operational, strategic and psychosocial risks. The annual PMES Employee Engagement results indicated significant risks related to Bullying, Discrimination, Harassment and Sexual Harassment across the Customer Service and Technology (CST) Division and within Sydney Metro.

Solution

Mind The Gap partnered with both the CST and Sydney Metro branches to co-design and deliver a Positive Duty program (People Leaders and team members) using evidence-based practices to sustain behaviour change. A customised and phased approach to building individual, team and organisational capability supported a ‘Great Place to Work’ with practical tools and relevant scenarios to empower leaders and employees to speak up, take action and know the available options to effectively report incidents. A safe space, vulnerability and personal stories were shared to build psychological safety, authenticity and trust for participants to be seen, heard, included and valued.

Impact

• Define and build awareness of bullying, discrimination, harassment, and sexual harassment • Built trust, clarity, self-awareness and alignment to enable delivery of complex and high profile programs • Increased levels of; connection, alignment, cohesion, engagement, retention and overall productivity • Decreased attrition of key talent in a labour short market • Transparency and open communication across both the leadership and individual teams • Greater understanding and awareness of self and others in forming positive relationships for a high performing team.
MEASURABLE OUTCOMES

Results that speak for themselves.

89
Workshops completed over 12 months
85%
Leaders felt confident managing a team which displayed BDH behaviours between team members
78%
Increase in participants in being knowledgeable to call out BDH behaviours
We selected Mind The Gap given the great service, extensive experience and alignment with our public sector values. They demonstrated in depth knowledge of the topic, an ability to deliver in the context of our organisation and showed great flexibility, customer focus and collaboration. The flexibility and collaboration helped us achieve the program outcomes on time and within budget. Thank you for contributing to our successful delivery to our program of work.
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