Capability and Skills Advisory

Making subjective people decisions is complacent and speculative. By understanding the critical capabilities you require to achieve your strategy, we can identify, plan and measure the 'gap' of today's workforce against tomorrow's to inform trade off decisions and 'close' the right capability gaps at the right time.

Our methodology to review, progress or co-create Capability, Talent and Leadership Frameworks for your critical workforce segments will help prepare and future-proof your organisation to realise your strategy.

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Capability and Skills Advisory Services

  • Co-Design Core, Emerging and Future Skills Frameworks

  • Industry Benchmarking and Skills Audit

  • Capability Review and/or Assessment for critical Workforce Segments

  • Risk Based Training Needs Analysis (RBTNA) and ‘Heat Map’ Dashboards

  • Skill and motivation 'gap' analytics and insights at organisational, team and individual levels

  • Competency Management Systems (CMS)

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Case Study

Context

$80m capital investment over 3 years in a cloud based network infrastructure to transform the customer experience presented a unique opportunity to determine the right skills and capabilities required to meet migration targets. New technology required the workforce to have very different skills and capabilities with Executives having mixed views on the requirement and availability of people capabilities required for the future (internal supply). Retention and attrition of critical talent was also escalating, driven by limited opportunities for career and growth development.

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Solution

Co-create a Future Capabilities Framework and conduct a full capability review across Infrastructure & Operations (I&O) to determine proficiency strengths, development opportunities, motivation and workforce ‘gaps’ to influence workforce Build, Buy and Borrow workforce decisions, Opportunity to baseline Organisational, Leadership and Technical capability areas and curate development opportunities for anywhere and anytime learning. Career Path tool to address attention and attraction challenges to support a Great Place to Work.

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Benefits

  • Customer migration targets met

  • Increase in employee engagement

  • Decrease in attrition of critical talent with relevant anywhere and anytime learning options and career plan tools available

  • Divisional, team and individual proficiency 'gap' results to inform capability Build, Buy and Borrow workforce decisions

  • Targeted and meaningful individual development plans

  • Established an ‘I&O Academy’ as a capability building Centres of Excellence

  • Case Study Results

  • 91%

    of workforce successfully baselined (self assessment)

  • 2.5%

    Decrease in Attrition across 2022 (rolling 12 month average)

  • $427k

    Saved in direct hiring costs based on an improved attrition rate (12month rolling average)

  • 8%

    Increase in 2022 Employee Engagement score (rolling 12 month average)

  • 1,200+

    Courses sourced from industry partners and available for anywhere and anytime learning

  • 771

    Total workforce population

  • $272

    Return on Investment per Employee

  • $1.33m

    Total annual cost to replace talent departures due to limited opportunities for Career Progression and Growth

“We launched an ambitious transformation programme and we wanted to understand our current bench strength, skills we would need in the future and how we could help our people get there. Mind The Gap provided an integral development framework to align to quarterly check-ins, career aspirations. We've seen an uplift in employee engagement, eNPS and retention and would highly recommend Mind The Gap.”

— Ellie Sweeney

Chief Executive Officer

Vocus