Case Studies

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Context

Transport for NSW is delivering an unprecedented $72.2b investment into a truely game-changing Future Transport strategy across NSW. The nation’s largest every infrastructure program has resulted in a complete organisational redesign of the Transport Cluster with new Branch’s and Leadership teams coming together for the first time. Executive and frontline leaders are challenged to form their teams and build trust, clarity and alignment to be able to deliver the programmes and commitments ‘to make NSW a better place to live, work and visit.’

 
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Solution

Mind The Gap partnered with the Technology and Innovation (TEI) and Customer Systems & Operations (CSO) branches to design a phased approach to building individual, team and leadership effectiveness for newly formed teams across the Customer, Service and Technology (CST) division. Mind The Gap facilitated five High Performance Teams (HPT) modules to fast track high performance (Form, Norm, Storm, Perform) and set team members and leaders up for success.

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Benefits

  • Increased levels of; trust, connection, alignment, cohesion, engagement, retention and overall productivity

  • Decreased attrition of key talent in a labour short market

  • Transparency and open communication across both the leadership team and individual teams

  • Greater understanding and awareness of team members in forming positive relationships for a high performing team

  • Case Study Results

  • 100%

    Participants agree the program helped to improve overall Engagement and Performance

  • 545

    Leaders and Team members completed the Program

  • 87%

    Participants would recommend the program to a colleague or friend

  • 99

    Workshops delivered over 20 teams over a 12 month period

  • +5

    Increase in 'Job Satisfaction and Engagement' PULSE (employee engagement) results (2022)

  • 30

    Whole Brain Thinking© (HBDI) Individual and Team profiles completed

  • 88%

    Overall Average Participant Rating for the Hybrid Experience (In-person and Virtual)

  • $779

    Return on Investment per Employee

  • 95%

    Overall Average Facilitator Rating

  • $3.085m

    Saved if every participant had only one Crucial Conversation rather than abandoning

Mind The Gap Consulting is fast becoming the go-to for Leadership Development in the country.

Our transformational program fosters a culture of empowerment and inclusion, engages employees, and builds high performing teams - which is now more important than ever.

“The HPT program has helped me to realise my inner skills that enable me to be competent in my leadership role. It has helped me recognise the challenges of the team and to effectively fix them. Learning about the thinking styles of my colleagues as well as my own leaders has contributed to be more effective as a Executive Leader.”

Lewis Clark

Executive Director Customer Systems & Operations

Transport for NSW