How we designed and delivered a customised sustainability training program for 5,000 employees across one of Australia's largest building and infrastructure companies — achieving 98% classroom satisfaction and $153 ROI per employee.
The Australian market is full of experiential learning, motivational keynotes, andgeneric competency workshops. Here's what they're missing.
BUSINESS PROBLEM
WaterNSW generates and uses a significant amount of information to operate its business - some of which, if selectively released, could create an uneven playing field for market participants. WaterNSW has a duty to ensure water market sensitive information is released on a timely basis and made available to all participants at the same time. Consequences of releasing unauthorised information include creating an unfair advantage and disadvantaging various water market participants.
SOLUTION
Mind The Gap partnered with the Customer Services, Water Planning & Delivery and Legal teams to co-design a phased approach to building capability across both customer and non-customer facing roles. The program module included a pre- knowledge quiz, in-session quiz and post- knowledge assessment to increase participant engagement using scenarios to demonstrate application of key concepts and principles. Business sponsor and SME videos, Quick Reference Guides and FAQs were developed for on-the-job support.
BENEFITS
Define water market sensitive information and build awareness of the water market in Australia . Develop understanding of water market obligations to create a level playing field for market participants and stakeholders . Review information classification and handling standards and water market sensitive information . Demonstrate effective handling and releasing of water market sensitive information (both customer and non-customer facing scenarios)
HOW WE DELIVERED
Co-designed. Scenario-based. Measured.
01
Co-Design & Stakeholder Alignment
Partnered with Customer Services, WaterPlanning & Delivery, and Legal teams to design aphased program tailored to regulatory requirements and organisational context.
02
Embed & Sustain
Business sponsor and SME videos, QuickReference Guides and FAQs were developed toensure on-the-job application and sustainedbehaviour change beyond the program.
03
Embed & Sustain
Business sponsor and SME videos, QuickReference Guides and FAQs were developed toensure on-the-job application and sustainedbehaviour change beyond the program.
MEASURABLE OUTCOMES
Results that speak for themselves.
92%
of participants are happy to recommend the program to a colleague or friend
90%
of participants agree the program tools will help to improve their personal and professional life
94%
knowledge quiz overall score, demonstrating strong comprehension and retention of key concepts
89%
average overall facilitator score across all sessions - reflecting quality facilitation and engagement
$286
return on investment per employee - measurable value delivered back to the organisation
91%
virtual experience overall rating, proving effective remote delivery is possible without compromising quality
Very happy with the commitment to get the project completed and the flexible approach to changing scope and circumstances. Extremely likely to recommend to others and work together on future engagements..’
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